LANDLORDS - Redress Scheme 2019
28 Jan 2019
By law, Property Agents are required to join a government authorised consumer redress scheme. The purpose of this is to give consumers of the Property Agent an escalated complaints procedure if they are not satisfied with how their complaint has been dealt with by the Agent. This law came into effect from October 1st 2014 and since, College and County have been members of the Property Ombudsman.